How did you spend Dussehra?
I got up and did the laundry …….. manually. Yes it means that I woke up at seven and was washing clothes till 12 noon. My laundry list consisted of 5 double bed sheets, 2 double bed covers, 7 towels apart from small itsy bitsy stuff.
About 3 weeks ago my machine went kaput. I have an AMC for the machine. So I did not panic and just rang up the call centre. They were efficient and sent me the complaint number by sms. I was cool and thought they would come within 48 hours. After a couple of days I again rang up. They told me they have no record. Huh, then how did they sms me a complaint number? The person had no idea. So I was given another complaint number and assured that they would attend to the complaint within 24 hours. Well that did not happen either. I again rang up and they kept assuring me that this would be attended the very next day.
One interesting thing I noticed was that every call centre guy or woman I talked to had a South Indian accent. Do they have a North Indian call centre for South Indian complaints? After much persuasion I was given the cell number of their Manager in Delhi – who never picks up his phone. Three days ago one of their service engineers rang me up and told me he would be at my residence by 5 p.m. I believed him – yes I do have blonde bimbette moments.
I am aching all over and looking like death warmed up. Guess what, I should have taken the IFB service centre, call centre, Area Manager and who-ever else I could bundle up, stood them up instead of Ravan effigies and burnt them down.
This is not the first time this has happened. My sons are telling me to take them to Consumer Court. I would much prefer burning the bastards alive. Needless to say I will never ever buy a fully automatic washing machine from IFB